Information (“POPI”) Policy

Our Website: www.tstruck.co.za
Our Email Address: info@tstruck.co.za
Last updated: 14 June 2023

Whereas the Company respects the privacy of all personal data and private information
collected, processed, and stored. As such, we undertake to handle all personal information
received and processed with due care and provide the necessary security to safeguard all
information held by us. Our internal system similarly allows us to proactively react should there
be a breach of any kind, alternatively our privacy practices and POPI policy dictates that we
report any material breach to the Regulator.
Cookies:
The Company uses cookies, pixels, and other technologies (collectively referred to as “cookies”)
to recognize your browser or device, learn more about your company or industry, and provide
you with essential features and services, as well as for additional purposes, including:
i. Recognizing you when you sign-up to use our services. This allows us to provide each
user or data subject with customized features and services, if applicable.
ii. Conducting research and diagnostics to improve the Company’s website content,
products, and services.
iii. Preventing fraudulent activity.
iv. Improving security.
v. Delivering content, including ads, relevant to your interests.
vi. Reporting. This allows us to measure and analyse the performance of our services.
However, neither cookies nor web beacons collect personal information such as the user’s name
or email address. You may reject cookies, as most browsers permit individuals to decline same.
You can manage browser cookies through your browser setting. The “Help” feature on most
browsers will tell you how to prevent your browser from accepting new cookies; how to have the
browser notify you when you receive a new cookie; how to disable cookies; and when cookies
will expire. If you disable all cookies on your browser, the Company, nor any of its third parties,
will transfer cookies to your browser. If you do this, however, you may have to manually adjust
some preferences every time you visit a site, and some features and services may not work.

INFORMATION SECURITY ON OUR WEBSITE:

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vii. Any information that you upload on our website will be stored on a secure server and be
used for limited purposes such as future communications (which you are always entitled
to un-subscribe to).
viii. The Company will not disclose, sell, rent, or disseminate your personal information to
third parties without your consent unless the Company is compelled to do so by law. The
Company may do so if you have granted consent thereto.
ix. While all reasonable efforts are taken to ensure that your personal information is
protected as it travels over the internet, the Company cannot guarantee the absolute
security of any information you exchange with us due to reason beyond our control.
LINKING TO THIRD PARTIES
i. Our Website(s) may contain links or references to other websites (“Third Party
Websites”) which are outside of our control, including those of advertisers. These Terms
and Conditions do not apply to those Third-Party Websites and we are not responsible
for the practices and/or privacy policies of those Third-Party Websites or the “cookies”
that those sites may use.
ii. Notwithstanding the fact that our Website may refer to or provide links to Third Party
Websites, your use of such Third-Party Websites is entirely at your own risk and we are
not responsible for any loss, expense, claim or damage, whether direct, indirect, or
consequential, arising from your use of such Third-Party Websites or your reliance on
any information contained therein.
WEBSITE PRIVACY & POPI:
Your privacy is important to the Company. This policy explains the Company’s privacy practices
and the choices you have about the way your personal information will be dealt with. All practices
are in line with the Company’s SOP and the provisions of POPI.
i. Personal information is collected only when knowingly and voluntarily submitted.
ii. Personal information is only used for the purpose for which it was collected and/or
submitted or such secondary purposes that are related to the primary purpose.
iii. In addition to where you have consented to the disclosure of your personal information,
personal information may be disclosed in special situations where the Company has
reason to believe that doing so is necessary to identity or act against anyone damaging
or interfering with our rights or property, users, or anyone else that could be harmed by
such activities.
iv. The Company may engage third parties to provide you with goods or services on our
behalf and in such circumstances may disclose your personal information to such parties
in order to provide such goods and services.

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v. We respect your privacy and will take reasonable measures to protect it in accordance
with POPI.
vi. All calls made to a TSTRUCK designated telephone number are recorded for security
and quality reasons. The aforesaid remains subject to our Privacy and POPI policies.
vii. Should you decide to register as a user on our Website(s), we may require you to provide
us with personal information which includes but is not limited to –
a. Your full name and surname;
b. Company details;
c. your email address;
d. your physical address;
e. your mobile number; and
f. your Identification and/or Passport number, etc.
viii. Should your personal information change, please inform us and provide us with updates
to your personal information as soon as reasonably possible to enable us to update your
personal information.
ix. You may choose to provide additional personal information to us, in which event you
agree to provide accurate and current information, and not to impersonate or
misrepresent any person or entity or falsely state or otherwise misrepresent your
affiliation with anyone or anything.
x. Subject to the below and your consent, the purpose of gathering/processing and storing
your personal information is as follows:
xi. Complete the requisite registration forms in relation to the services on offer;
xii. Complete searches on government databases to confirm and/or complete services on
offer;
xiii. To maintain a database of all client provided information to allow for access during
service delivery and to meet our legal obligations with regards to information retention.
xiv. in relation to the ordering, the sale and delivery of services and/or Goods;
xv. to contact you regarding current or new service and/or Goods or any other service and/or
Goods offered by us or any of our divisions, affiliates and/or partners (if you have Opted
In to receive such communication);
xvi. to inform you of new features, special offers and promotional competitions offered by us
or any of our divisions, affiliates and/or partners (if you have Opted In to receive such
communication); and
xvii. to improve our service and/or Goods selection and your experience on our
Website(s) by, for example, monitoring your browsing habits or tracking your sales on our
Website(s); or

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xviii. disclose your personal information to any third party other than as set out below:
xix. to our employees and/or third-party service providers who assist us to interact with you
via our Website(s), email, or any other method, for the ordering of service and/or Goods
or when delivering service and/or Goods to you, and thus need to know your personal
information in order to assist us to communicate with you properly and efficiently;
xx. to our divisions, affiliates and/or partners (including their employees and/or third-party
service providers) in order for them to interact directly with you via email or any other
method for purposes of sending you marketing material regarding any current or new
service and/or goods, new features, special offers or promotional items offered by them
(if you have Opted In to receive such communication);
xxi. to law enforcement, government officials, fraud detection agencies or other third parties
when we believe in good faith that the disclosure of personal information is necessary to
prevent physical harm or financial loss, to report or support the investigation into
suspected illegal activity, or to investigate violations of these Terms and Conditions;
xxii. to our service providers (under contract with us) who help with parts of our
business operations (fraud prevention, marketing, specialised services, technology
services etc). However, our contracts dictate that these service providers may only use
your information in connection with the services they perform for us and not for their own
benefit;
xxiii. to our suppliers in order for them to liaise directly with you regarding any
defective service and/or Goods you have purchased which requires their involvement;
and
xxiv. to any Third-Party Seller for purposes of sending you an invoice for any service
and/or Goods purchased from such Third-Party Seller.
xxv. We are entitled to use or disclose your personal information if such use or
disclosure is required in order to comply with any applicable law, subpoena, an order of
the court or legal process served on us, or to protect and defend our rights or property. In
the event of fraudulent online payment, TSTRUCK is entitled to disclose relevant
personal information for criminal investigation purposes or in line with any other legal
obligation for disclosure of the personal information which may be required of it.
xxvi. We will ensure that all our employees, third-party service providers, divisions,
affiliates, and partners (including their employees and third-party service providers)
having access to your personal information are bound by appropriate and legally binding
confidentiality obligations in relation to your personal information.
xxvii. Ratings and Reviews: When you provide a rating, testimonial, or review of a
service and/or Goods, you consent to us using the rating, testimonial, or review as we
deem fit, including without limitation on our Website(s), in newsletters or other marketing
material. The details that will appear next to that rating or review is your First Name and
Last Name, your Service / Goods, and Date of rating / review / testimonial. If you do not
agree to this, please inform us immediately or alternatively kindly do not put any ratings

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or reviews on our Website(s). Notwithstanding, we encourage all clients to submit their
reviews and ratings regarding our services as without feedback we will not be able to
meet the constant changing client needs. Kindly note, that we will not display any of your
contact details, with a rating or review.
xxviii. We will –
a. treat your personal information as strictly confidential, save where we are entitled
to share it as set out in this policy;
b. take appropriate technical and organisational measures to ensure that your
personal information is kept secure and is protected against unauthorised or
unlawful processing, accidental loss, destruction or damage, alteration,
disclosure, or access;
c. provide you with access to your personal information to view and/or update
personal details;
d. promptly notify you if we become aware of any unauthorised use, disclosure, or
processing of your personal information;
e. provide you with reasonable evidence of our compliance with our obligations
under this policy on reasonable notice and request; and
f. upon your request, promptly return or destroy any and all of your personal
information in our possession or control, save for that which we are legally
obliged to retain.

xxix. We will not retain your personal information longer than the period for which it
was originally needed, unless we are required by law to do so, or you consent to us
retaining such information for a longer period.
xxx. TSTRUCK undertakes never to sell or make your personal information available
to any third party other than as provided for in this policy.
xxxi. Whilst we will do all things reasonably necessary to protect your rights of privacy,
we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful
disclosures of your personal information, whilst in our possession, made by third parties
who are not subject to our control, unless such disclosure is as a result of our gross
negligence.
xxxii. If you disclose your personal information to a third party, such as an entity which
operates a website or service linked to our Website(s) or anyone other than TSTRUCK,
TSTRUCK SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER
ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH
INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control
how that third party uses your personal information. You should always ensure that you
read the privacy policy of any third party.
Should you require any further information on our POPI policy or how to get access, please email
us to obtain a copy of our Internal Policy and Manual.